If you're an Amazon FBA seller, chances are Amazon owes you money—and you might not even know it. Every day, inventory gets lost, damaged, or mishandled in Amazon warehouses. That’s where FBA reimbursement comes in.
Let’s explore what FBA reimbursement means, how it works, and how to claim your money back.
✅ What is FBA Reimbursement?
FBA reimbursement refers to the process of getting refunded by Amazon for inventory or fees that were wrongly handled during fulfillment.
This includes situations like:
Lost inventory
Damaged products
Customer returns not received
Incorrect FBA fees
Destroyed or misplaced units
Amazon is responsible for your products once they enter its fulfillment centers. But even though Amazon promises to reimburse you, they don’t always do it automatically—you have to check and file claims yourself.
???? When Can You Get an FBA Reimbursement?
Here are the most common cases where you’re eligible for Amazon FBA reimbursement:
| Issue | Reimbursement Trigger |
|---|---|
| Lost in warehouse | Amazon misplaces your inventory |
| Damaged by Amazon | Product damaged by Amazon employees or system |
| Returned item not restocked | Customer refunded, but product never came back |
| Fee overcharges | Amazon charged incorrect weight/dimensions |
| Removal/disposal issues | Amazon mishandles your inventory removal request |
???? How to Claim an FBA Reimbursement
You can file FBA reimbursement claims manually or use a third-party service.
???? Manual Process:
Log in to Seller Central
Go to:
Reports > Fulfillment > Inventory Adjustments / Payments
Identify the issue using your inventory & returns reports
Open a case under:
Help > Contact Us > FBA Issue
Provide all supporting info (ASIN, order ID, shipment ID)
Follow up with Amazon support
⏱️ Amazon allows claims:
Within 9 months for lost/damaged inventory
Within 18 months for overcharged FBA fees
????️ Tools & Services for Amazon FBA Reimbursement
If you don’t want to do this manually, use trusted FBA reimbursement tools:
GETIDA – Free to start, only charges if money is recovered
Helium 10 – Refund Genie – Included in subscription
SellerLocker – Best for agencies and large sellers
Refully – Great for non-US sellers
AMZRefund – Offers hybrid of software + manual support
These tools scan your account, find eligible claims, and submit them without violating Amazon’s Terms of Service.
???? Is it Safe to Claim an FBA Reimbursement?
Yes—if done correctly. You must:
File within time limits
Provide accurate, evidence-based claims
Avoid automation that violates Amazon’s policies
⚠️ Filing too many false claims or using shady software can result in account suspension.
???? Pro Tips to Maximize FBA Reimbursements
Run an audit every 30–60 days
Keep all invoices and shipment proofs
Track return abuse (items marked "not returned")
Check FBA fee reports monthly
Use professional reimbursement services for large volumes
???? Why FBA Reimbursement Matters
| Benefit | Result |
|---|---|
| Recover lost revenue | More cash flow |
| Fix Amazon’s mistakes | Keep your profit margin healthy |
| Reduce hidden costs | Avoid overpaying FBA fees |
| Improve account performance | Maintain healthy inventory records |
???? Final Words
If you’re not tracking your reimbursements, you're leaving money behind. Whether you're a new seller or a seasoned brand, FBA reimbursement is a critical part of your profit strategy.